If you cancel a class in advance, you can have a make-up lesson on a different day in the same month as your cancelled lesson at no extra cost. This is subject to teacher availability.
You must cancel 9 hours before your lesson (or by 9pm the day before for classes before 3pm) or you won’t be able to schedule a make up lesson. If you cancel less than 9 hours before your lesson, or after 9pm the day before for classes before 3pm, you will be charged for the class.
If your teacher is sick or has to cancel, you can schedule a make-up class on a different day, OR, if you have regular classes you can choose to pay the cost of the missed lesson less next month.
Please book holidays (cancellations of lessons over more than one week) one month in advance.
Refunds will only be given in exceptional circumstances. If you have to return to Japan unexpectedly, please provide proof such as a letter from your company or plane tickets. In such circumstances, we will refund your money minus a 10% administration fee.
If you are absent from a group lesson, you can have a private make up lesson on another day, but you will be charged the difference of the cost of one private lesson at £33/hour.